Report a repair

If you need to report a repair, call us now.

You can report a repair to us online, or over the phone. Here's how...

Telephone

If you're reporting a repair by telephone use our repair's line.

For emergency repairs you can call this number 24 hours a day, 7 days a week.

Call us on 0845 064 4000.

Online

Online repairs reporting

• It's now easier than ever to report a repair with us by using our interactive reporting system.

  Click here to report a repair using our online reporting tool.

Repair timescales

We will carry out any repair work that is our responsibility within the following timescales:

Emergency repairs will be completed within 24 hours of being reported.

Urgent repairs will be completed within seven days of being reported.

Routine repairs will be completed within 28 days of being reported.